If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au) (which is the regulator responsible for privacy in Australia).
We will deal with complaints as follows:
STEP 1: LET US KNOW
If you would like to make a complaint, you should let us know by contacting our Privacy Officer (see below for contact details).
STEP 2: INVESTIGATION OF COMPLAINT
Your complaint will be investigated by our Director.
A response to your complaint will be provided in writing within 14 calendar days.
STEP 3: CONTACT OAIC
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner (OAIC) as follows:
Complaints must be made in writing.
Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
1300 363 992 | www.oaic.gov.au
CONTACT US
Any complaints or correspondence in relation to this Privacy Policy should be sent to our President at:
CAMBODIAN KIDS FOUNDATION
15 Hillandale Road, Warragul VIC 3820
We will endeavour to respond to all complaints and correspondence promptly.